Your Custom Creation Journey
To commission a piece that perfectly captures your pet’s spirit, simply follow these steps:

• 1. Select Your Canvas: Browse our curated collection to choose the perfect medium for your art—whether it’s a bespoke pet portrait, a handcrafted keychain, a premium bag, or a digital illustration.
• 2. Share Your Vision: Connect with our design team via live chat or email. We are here to listen to your story and guide you through the customization process.
• 3. Personalize the Details: Let us know exactly how you envision your piece. From specific leather colors and hardware to unique design elements, we tailor every detail to your exact preferences.
• 4. Design Review: Once we understand your vision, our team will confirm all the bespoke details with you to ensure your keepsake will be absolutely perfect.
• 5. The Crafting Begins: Sit back and relax while our artisans bring your vision to life. We pour our hearts into handcrafting a masterpiece that you will cherish forever.

Need further inspiration or assistance? Our dedicated support team is always just a message away, ready to help you create something truly unforgettable.

We accept a wide range of standard image formats, including JPEG and PNG. However, the most crucial factor is the quality and clarity of the photo.

Because our 3D leather artistry relies on capturing the unique essence and intricate details of your pet, a high-definition image is essential. A crisp, well-lit photo allows our artisans to study the fine textures of their fur, the sparkle in their eyes, and their distinct expressions. Providing a high-resolution image ensures that your final bespoke portrait, keychain, or bag will feature the sharpest, most lifelike details possible.

Because every Petarve creation is meticulously handcrafted, our standard crafting timeline is approximately 3 to 4 weeks. This unhurried pace allows our artisans the absolute focus required to sculpt, refine, and perfect every detail of your bespoke keepsake.

If you are hoping to receive your piece for a special occasion or specific date, we do offer Priority Crafting. This service expedites the artisan process to meet your timeline without ever compromising on our rigorous quality standards. To discuss expedited options and details, please connect with our design team via live chat—we would be delighted to accommodate your needs.

Yes, you can! Once your order is confirmed, you will receive a tracking number via email. Use this number to monitor the status and location of your package as it makes its way to you.

If you need to adjust the shipping details for your bespoke piece, simply reach out to our client care team via live chat or email. While we are always here to assist with modifications before your piece ships, we kindly recommend reviewing your delivery details carefully before finalizing your commission to ensure a seamless arrival.

1. Credit card payment (only VISA, Mastercard, JCB, and American Express are supported)

2. Apple Pay

3. Google Pay

4. Shop Pay

We are currently preparing other payment methods. Please wait for a while.

When purchasing, you can choose your preferred payment method. In the unlikely event that you wish to return the product, we will provide a 100% refund. Refunds will be made to the payment method selected at the time of purchase and will be processed as soon as the return confirmation is completed. It usually takes about 5 to 10 business days for the refund to be processed.

Our customer support team is ready to assist you. You can reach out via email at support@petarve.com or use the "Contact Us" form on our website. We aim to respond promptly to address your inquiries and concerns.

We have a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return within a specified timeframe. Please refer to our Returns and Exchanges page for detailed information on the process.

Because every Petarve piece is uniquely handcrafted, our cancellation policy is designed to honor both your flexibility and our artisans' dedicated time. Should you need to cancel your commission, please review our guidelines below:

• The Grace Period (Within 48 Hours): You may cancel your custom order within the first 48 hours of placement for a full, unconditional refund.
• Artisan Preparation Stage (After 48 Hours): Once 48 hours have passed, our team begins sourcing materials and preparing your design. Cancellations at this stage will incur a 10% artisan preparation fee, with the remaining balance promptly refunded to you.
• Post-Draft Stage: If you choose to cancel after our artists have completed and shared your bespoke design draft, a 20% artistry fee will be retained to compensate for the creative work already dedicated to your piece. The remaining balance will be fully refunded.

To initiate a cancellation, simply connect with our client care team via live chat or email. We will guide you through the process gracefully and ensure your request is handled with the utmost care.

Your absolute delight is the true measure of our craft. If your bespoke piece falls short of your vision in any way, please let us know. We are fully committed to refining or recreating your keepsake until it is utterly perfect, beautifully honoring your companion and bringing you lasting joy.

Because each creation is uniquely handcrafted for you, we offer a 24-hour grace period after your commission is placed. If you have a change of heart within this window, simply email our client care team with your order number. We will gracefully cancel your request and issue a full refund before the artisan work begins.

Should your bespoke piece arrive in anything less than perfect condition, please do not hesitate to reach out. Kindly contact our client care team via email or live chat within 3 days of delivery, and we will swiftly make it right.

Please contact us at support@petarve.com with your order number and the recipient's name.

The receipt will be issued in PDF format and attached to an email, which will be sent to your registered email address.

*We cannot issue receipts with the recipient's name left blank. Unless there is a special request, the receipt will be issued in the name of the purchaser.

*We cannot issue receipts in paper form or send them by mail.

*Due to company regulations, we cannot change notes or amounts.

*We cannot reissue receipts, so please make sure you do not make any mistakes.

Yes, we proudly offer complimentary global shipping for all our bespoke creations. Please be advised that international deliveries may be subject to local customs duties and import taxes upon arrival. To ensure a seamless experience, we kindly recommend consulting your local customs office regarding any applicable fees or regulations specific to your region.